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General Questions
What's the relationship
between Chinaspree.com and Tour Beyond?
What is the best season
to visit China?
Does China Spree work
with travel agents?
Payments
What are the acceptable
forms of payment?
What's the Cancellation and Refund
policy?
Can I make payment with
more than one credit card?
What is additional on
top of the listed tour fare?
Is there any hidden
cost that I should be aware of?
Pre Tour
Do I need a passport or
a visa to visit P.R.China?
My trip is paid in full,
when do I expect to receive my travel documents?
I received my travel documents
but cannot locate all airline segments, do I miss anything?
What are the physical requirements
for a Tibet adventure?
If I would like to bring
some gifts, what kind of gifts would you recommend?
Reservation
I have a couple
of friends want to travel to China with me, how can China
Spree help?
How far in advance
do I need to make a reservation?
Why do I have to
provide my name as it appears on my passport?
What do I expect
after placing my online reservation?
We are interested
in a custom tour, how can China Spree help us?
Can I purchase land
only from Chinaspree.com?
If I travel with
scheduled group departure, can I choose to arrive China early
or/and depart later than scheduled dates?
Do you offer pre/post-tour
accommodation in LAX or SFO?
Do
we earn any mileage credit when flying with Air China?
We have UA Frequent
Flyer Mileage credit; can we use it towards Air China transpacific
flights?
While on tour
Who's going to take care
of us while we are on tour?
What's the Tipping Policy?
What makes the best purchases
in China?
Do our tour director and
local guides speak good English?
How is seating determined
on the motorcoach travel?
Hotels
How about the hotels we
will stay in China?
What facilities and services
do our hotels normally provide?
Can we have non-smoking
room?
Does our hotel have laundry
service?
What is the voltage requirement
in China?
Special Request
What if I have special
dietary needs?
Can we request a king
size bed?
Travel Insurance
Should I purchase travel
insurance?
Does the travel insurance
cover my pre-existing medical condition?
Post Tour
What do we do about the
trip evaluation form?
General Questions
What's
the relationship between Chinaspree.com and Tour Beyond?
Chinaspree.com is operated and wholly owned by Tour Beyond.
Tour Beyond, Inc. is the corporate name that will appear on
your tour invoice, receipt, credit card charge form etc.
What is
the best season to visit China?
All seasons are good. Weather wise, spring (Late March, April,
May) and autumn (September, October) are the best season to
make a visit when the weather is mild throughout most of the
country. Summer, however, is the best season to visit Tibet
when oxygen content of summer's warmer air is greater. Winter
(November to early March) will see the best prices of the
year. No matter when to travel, China Spree guarantees you
a memorable journey at the best value.
Does China
Spree work with travel agents?
Yes. Travel Agents can benefit from recommending clients to
our scheduled departures. Agents can also customize personal
itinerary for their clients with our Tailor-Made Programs.
Please contact our office for complete information.
Payments
What
are the acceptable forms of payment?
Master Card, Visa, Check and Money Order are all acceptable
forms of payment. Third-party credit cards are not acceptable.
Check or money order should be made payable to "Tour
Beyond, Inc". Please read complete details on Payment
& Cancellation.
What's the Cancellation and Refund
policy?
Please read complete details on Payment
& Cancellation.
Can I
make payment with more than one credit card?
Yes, you may. Please specify desired payment options when
you make a reservation. Detailed information is required for
each credit card. Please note: Third party credit card is
not acceptable.
What
is additional on top of the listed tour fare?
All listed tour fares exclude U.S. imposed fees & Air
taxes and China domestic airport taxes. Peoples' Republic
of China Visa processing fee is also additional. Please refer
to specific program for detailed air taxes and visa fees.
Is there
any hidden cost that I should be aware of?
No, not with China Spree.
Pre Tour
Do I need
a passport or a visa to visit P.R.China?
Yes, please read complete details about Passport
& Visa.
My trip is
paid in full, when do I expect to receive my travel documents?
Usually, the packet containing air tickets, passport &
Visa (if applicable), final itinerary, luggage tags, credential
holder, contact information and other travel essentials will
be sent out to you approximately two week prior to departure.
I received
my travel documents but cannot locate all airline segments,
do I miss anything?
Air tickets for China domestic portions (where applicable)
are either attached to the transpacific segments, or will
be presented to you when you are in China.
What are the
physical requirements for a Tibet adventure?
Generally speaking, you need to be in a sound physical condition
to visit Tibet. The altitude at Lhasa is 12,000 feet. Summer
is the most desirable time to make a visit. Summer's warmer
air means greater oxygen content. People may experience light-headedness,
shortness of breath and may tire a little more easily. We
recommend you consult your family physician for advice.
If I would
like to bring some gifts, what kind of gifts would you recommend?
Many travelers choose to bring small gifts for those they
meet in China. If you choose to do so, suggested items include
commemorative stamps, pins, pens, hometown souvenirs, English
reading material, T-Shirt, instant Polaroid photos etc. Whatever
the gift you choose to present the recipient will be most
grateful.
Reservation
I
have a couple of friends want to travel to China with me,
how can China Spree help?
China Spree welcomes individual travelers as well as private
parties. You may join our scheduled departures or customize
a private tour for your party. If you can recommend as few
as 15 paying passengers to us, we will be more than glad to
offer you a free trip! It's our way of saying thank you for
recommending us to your friends.
How
far in advance do I need to make a reservation?
Our tours are based on "first come, first serve".
We recommend that you make reservation as far in advance as
possible thus ensuring the best air and hotel available. Reservations
made within 45 days prior to departure date require payment
in full at the time of the booking.
Why
do I have to provide my name as it appears on my passport?
Internationally introduced security measures (USA included)
dictate that any name change including minor spelling corrections
may require airline reservations to be canceled and rebooked.
Once full payment is received, airline tickets will be issued.
Subsequent name corrections will be subject to air space availability
at the time of rebooking and airline imposed penalties. China
Spree is not responsible for the denial of boarding by a carrier
or denial of entry into China due to any name discrepancy.
What
do I expect after placing my online reservation?
Upon receipt of your online reservation, our agent will contact
you, usually, within 24 hours to confirm the availability
of your reservation, answer your questions regarding the trip,
and provide you with payment instructions.
We
are interested in a custom tour, how can China Spree help
us?
Unlike most other group travel operators that only focus on
"per packaged group travel", China Spree specializes
in both group travel and individually tailor-made tours to
China. We boast the best China travel planners in the business
and "craft" personal itinerary to suit your needs.
For more information, please visit our Customized
Tours.
Can
I purchase land only from Chinaspree.com?
Yes, you may purchase only the land portion of any All-Inclusive
packages, or simply choose from China Land Only programs.
If
I travel with a scheduled group departure, can I choose to
arrive China early or/and depart later than scheduled date?
Yes, you may, but not at same group rate. Our scheduled departures
reflect deep discounted group rates based on the condition
that all group members arrive and depart China on the same
flight.
Do
you offer pre/post-tour accommodation in LAX or SFO?
Yes, we do. Please contact us for your options.
Do we
earn any mileage credit when flying with Air China?
Yes, you do. Air China is currently code sharing with United
Airlines only. You may collect UA mileage when flying with Air
China transpacific flights. China domestic flights do not count.
Please phone Air China or provide your UA Mileage account number
at airport check-in.
We
have UA Frequent Flyer Mileage credit; can we use it towards
Air China transpacific flights?
Possibly, please contact UA and Air China for details.
While on tour
Who's going
to take care of us while we are on tour?
For tour group with more than 10 travelers, a professional
tour director will be assigned to accompany the group throughout
mainland China. Your tour director is a licensed professional
who will give you personal care and be with you throughout
Mainland China. Local guides are assigned along the program
to provide narratives and insights on local attractions. For
a party less than 10 travelers, local guides will be assigned
for each destination city; Tour Director is arranged only
upon request; additional charges will apply.
To maintain the highest standard of service, your tour director's
cell phone number will be posted in your Member Area on chinaspree.com.
Using this number your relatives or friends at home can easily
reach you if an emergency arises. For an immediate feedback
while you are on tour, you can email us at tellus@chinaspree.com,
we will try to contact you within 48 hours. Whenever and wherever
you travel in China, you can rest assured that China Spree
and our reputable China partners are all with you every step
of the way.
What's the
Tipping Policy?
Gratuities have become customary and completely depend on
the satisfactory nature of the services you receive. A general
Gratuity
Guideline is outlined for the convenience of our travelers.
The recommended amount of gratuities is calculated using the
length of your tour and will be sent to you with other travel
documents two week prior to departure.
What makes
the best purchases in China?
China is known as a "shopper's paradise". There
are marvelous selections of arts and crafts, luxurious silk,
embroidered linens, carpets, jade carvings, chops (ink seals),
cloisonne, wood-block prints, patent medicines, reproductions
of old art, hand-painted snuff bottles, etc. Your experienced
tour director knows the best buys in each city.
Do our tour
director and local guides speak good English?
Yes, each professional selected is highly educated, licensed
and chosen for the ability and talent to relate to English
speakers.
How is seating
determined on the motorcoach
travel?
We suggest daily rotation of seating. This allows everyone
a variety of views. If you require special seating for medical
reasons, your tour director will be glad to help you in making
arrangements.
Hotels
How about
the hotels we will stay in China?
All hotels we select offer first class accommodation with
private facilities. Each hotel is visited regularly by our
staff to insure the uncompromising quality that China Spree
is known to provide. The same attention is equally true for
all the dinning establishments we utilize.
What facilities
and services do our hotels normally provide?
All hotels on your China trip have Foreign Currency Exchange
Service, business center with access to Internet and fax,
postal service, gym, International Direct Dialing telephone
in your room. You may also find hairdryer, iron, converter
and adaptor (subject to limited supplies) with housekeeping.
Many hotels have swimming pools.
Can we have
non-smoking room?
Yes, we always book non-smoking rooms unless otherwise requested
by the client.
Does our
hotel have laundry service?
Yes, all our hotels offer same day laundry service. Prices
are fairly reasonable.
What is the
voltage requirement in China?
China's electrical current is 220V, 50 cycles AC. Plugs
and Outlets come in a variety of shapes. You are advised
to bring along adapters and converters for your U.S. purchased
appliances. Hair dryer and iron are readily available at most
hotels, simply contact hotel housekeeping when you need them.
Special Request
What if
I have special dietary needs?
If you are vegetarian or have allergies to certain foods,
please list all details on our Online Reservation Form. We
will forward your needs to our China land operator. They will
make every effort to accommodate your requirements.
Can we
request a king size bed?
Hotel rooms in China are usually standard rooms with two twin
beds. We don't accept request for king-size bed at the time
of reservation. However you may talk to the hotel directly
or seek assistance from your tour director when you are in
China.
Travel Insurance
Should
I purchase travel insurance?
We strongly recommend that you purchase travel insurance to
protect yourself and your investment in case you must cancel
or interrupt your vacation. Please read more details about
Travel
Insurance.
Does the
travel insurance cover my pre-existing medical condition?
Yes. In order to waive your pre-existing medical conditions,
you must enroll in Travelex Insurance within 21 days (14 days
for Washington State residents) of your initial trip deposit
made to Chinaspree.com.
Post Tour
What do we
do about the trip evaluation form?
At China Spree, we are eager to know your feeling about your
just finished trip to China. Clients are the best source for
our information. Please spare some time and log into your
Member Area at chinaspree.com, to fill out our Evaluation
Form. We value your comment!
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